Any merchandise returned for a full refund must be done within 15 days. Products must include all original packaging including bubble wrap, twist ties, plastic bags, all manuals, power supplies, cables, and must not have any signs of use such as stretched cables, LCD film removed, fingerprints, scratches, dents, stripped/missing hardware, or torn/stained manuals. The ship date of your RMA must not exceed 15 days from the day of your purchase order date. After 15 days, we assume you have received benefit from the product and there will be a 20% restocking fee applied. After 30 days, we do not accept returned merchandise, under any circumstances. The ship date of your RMA must not exceed 30 days from your purchase order if returning a non-defective product not under the one year manufacturer warranty. We reserve the right to void any warranty or refuse refund for products damaged, by improper shipping boxes or not being packaged correctly, destroyed, altered or improperly installed. Non-defective returns will be refunded less shipping.

       All returns must be shipped freight prepaid by buyer unless otherwise specified**.

     You MUST have a Returned Merchandise Authorization (RMA) number clearly marked on any returns or they will be refused. To obtain an RMA number, please contact us and provide us with your order number and reason for returning. Emailing us is the fastest way to do so. Once we have received your RMA, one of our qualified CCTV technicians will test it and either repair or replace. Replaced/repaired products will be shipped within 24-48 hours, provided materials are in stock. RMAs are sent to:

Please have RMA number clearly written on the outside of the shipping box.

Pricing: We make every effort to provide you with the most accurate and updated information, but pricing errors do occur. Q5USA reserves the right to change prices at any time and without notice. Pricing is guaranteed only when your payment transaction is completed.

Inventory: The availability information presented on our site is the most accurate and current information we have, but inventory errors do occur. An item not displaying "Out of Stock" does not guarantee its availability. We will inform you immediately if a product you ordered is not in stock. Estimated delivery dates are dependent upon our suppliers and other factors beyond our control and are subject to change.

Product Specifications: We strive to have the most up to date and correct specifications or pictures listed for all our products, but errors do occur. We are constantly negotiating with our manufacturers to bring you the highest quality surveillance products at the lowest prices possible. In turn, updated product specifications or pictures might have some latency. **If you purchased a product with specifications or picturesdifferent than what our website advertises, we will refund your money and pay the freight to return it provided the item abides by our return policy. Q5USA.com reserves the right to change published specifications or pictures at any time and without notice. Q5USA.com also reserves the right to deny a refund of an item that does not follow our return policy whether or not correct specifications or pictures are advertised on our website.

Shipping: We ship via UPS so your orders are insured and have a guaranteed delivery date and tracking number. Orders completed by 2:00PM EST will be processed that same day and will ship the same or next day provided all materials are in stock. Exclusion from this policy includes large quantities of products that require build time, such as DVRs with upgraded hard drives, PC based DVRS, and covert cameras. If you purchased items through our website (excludes custom phone orders) you can view the status of your order here. This will include tracking number if shipped and any other status information applicable to your order.
   A receipt will be emailed to the email address you use at checkout. This receipt is also your packing list, as there will be no physical packing list shipped with your order unless you request it. You may request it by calling , emailing, or entering it in the "additional info" section of the checkout page.

Please note, we only refund the cost of ground shipping if a freight refund is warranted. Using an expedited freight service such as UPS Next Day Air is a convenience option and we will only refund the cost of Ground shipping.

Buyer Agreement: By purchasing anything from Q5USA.com, you are agreeing to our policies.

Privacy Policy:
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If you have any questions regarding these policies please email or call us during store hours. Thank you for choosing Q5USA!